David is the Chief Operating Officer at Consero Global. Consero delivers a disruptive Finance as a Service (FaaS) solution to our clients. He oversees delivery of all Consero delivery and operations. He is responsible for the ultimate success to our clients and to our stakeholders.
In the last role, he was the Chief Operations Officer at 3Pillar Global. He led global operations for this private equity backed product development leader delivering value generating digital solutions. He was responsible for acquisition integration for multiple assets. He was also driving the investment in current and future global service centers.
Prior to this role, Dave was the Senior Vice President & Global Leader for Digital Professional Services at Genpact. He was responsible for leading the consulting, delivery and support teams for the Digital unit. His focus was on bringing together units with specialties in RPA, Process Flows and AI.
Prior to his role at Genpact, he was the Vice President, SaaS and Client Success for IBM’s Cognitive Solutions. In this role he led software services, product support, cloud implementation practice, and customer success managers. He was responsible for the transformation of the IBM SaaS business related to GTM, Offerings, Client Experience, and Profit. David also has been on the ground floor of IBM’s transformation to SaaS and has progressed the importance of Client Success both within IBM and more broadly in the industry.
In this role, Dave led a global team of 2,000 people to drive value to IBM clients through consistent elevation of their experiences. He spent the majority of his time traveling around the world working with key clients and engaging the global team. He has focused the team on both client satisfaction with double digit NPS improvement and bottom line expansion with 15 points of margin expansion.
He has been a key leader in the Services evolution and served on the Professional Services Advisory Board for Technology Services Industry Association (TSIA).
Dave has a decade long track record of success of being an IBM executive. He has led WW roles in Software Services, Support, Client Success, and Training.
He holds an MBA from Virginia Tech, a BS in Economics from George Washington University and resides in Raleigh, North Carolina. He is the proud father of two NC State daughters.