Brijesh Kumar Agarwal is a seasoned operations leader with over 24 years of experience in accounting and BPO/KPO operations. Brijesh has successfully led organizational transformations, including re-engineering from service team models to tower-based structures, and has managed three M&A integrations encompassing staffing, knowledge transfer, transition, and standardization.
As a people-focused leader with 18+ years of management experience, Brijesh has built vibrant, transparent, and inclusive team cultures while developing future leaders through mentorship and succession planning. He excels at fostering collaboration between U.S. and India-based teams, maintaining strong relationships with client executive leadership, and driving business continuity across operations.
